At Brown Apricot, we’re dedicated to providing you with a seamless and enjoyable furniture shopping experience. We believe in crafting not only beautiful furniture but also transparent and fair policies that build lasting trust with our valued customers. This Return Policy outlines the guidelines for returns and refunds, ensuring clarity and a smooth process should you need to return an item.
We strive to ensure that each piece of furniture reaches you in perfect condition. If your furniture arrives damaged or with manufacturing defects, please contact us immediately. Prompt notification is crucial for us to resolve the issue efficiently. We aim to resolve any issues to your complete satisfaction.
When Returns Are Considered
While each Brown Apricot piece is meticulously handcrafted to your unique specifications, we understand that unforeseen circumstances can arise. We will consider returns in the following limited circumstances:
- Manufacturing Defects: We will accept returns for products with manufacturing defects, such as broken parts or faulty craftsmanship.
- Damage During Transit: In the rare event that your furniture arrives damaged during shipping, we will assist you with a return. This includes visible damage to the packaging or broken components.
Your Responsibilities for a Return
To be eligible for a return due to a manufacturing defect or damage during transit, the following conditions must be met:
- Prompt Notification: You must contact our customer support team within 24 to 48 hours of receiving your order.
- Provide Evidence: You must provide clear photographic evidence of the defect or damage.
- Maintain Original Condition: The product must be in its original packaging, if applicable, and in the same condition it was received.
- Approval: Your return request must be approved by our customer support team.
- Proper Packaging: You are responsible for ensuring the item is securely packaged for return using the original packaging (if possible) or appropriate protective materials as instructed by our team.
The Return Process
- Contact Us: Reach out to our customer support team via phone at +91 8529968499 or email at info@brownapricot.com. Explain the reason for your return and provide any necessary details, including your order number and photos.
- Approval: Our team will review your request and provide instructions for returning the item. We may request further details or evidence before approving the return.
- Return Arrangement: For approved returns due to manufacturing defects or transit damage, Brown Apricot will arrange for the pickup of the item at no extra cost to you.
- Inspection and Refund: Upon receiving the returned item, our team will inspect it to confirm that it meets the return eligibility criteria. If approved, your refund will be processed via the original payment method within 7-10 business days.
Refund Details
- Full Refund: If your return is approved due to a manufacturing defect or damage during transit, you will receive a full refund of the purchase price, excluding any initial shipping charges.
- Partial Refund: In certain cases, a partial refund might be issued at the discretion of Brown Apricot.
International Returns
For international orders, please contact our customer support team at info@brownapricot.com. We will guide you through the return process, which may involve additional steps such as customs clearance and potential shipping costs depending on your location and shipping partner (FedEx or DHL eCommerce).
Contact Us
If you have any questions or concerns regarding our Return Policy or your order, please do not hesitate to contact us:
- Phone: +91 8529968499
- Email: info@brownapricot.com
- Website: brownapricot.com
Note: All legal disputes are subjected to Jodhpur Jurisdiction only.
We hope this Return Policy provides clarity and reassurance regarding your purchase from Brown Apricot. We value your trust and are dedicated to making your furniture shopping experience as enjoyable and hassle-free as possible.