At Brown Apricot, we’re passionate about enriching homes and lives with handcrafted furniture that seamlessly blends tradition and innovation. We understand that your furniture purchase is a significant investment, and we’re committed to providing a smooth and enjoyable shipping experience every step of the way. This policy outlines our shipping practices and procedures, ensuring you feel confident and informed throughout your purchase journey.

Shipping Methods and Rates

We offer complimentary shipping across India for all orders. The price you see on our website includes all shipping charges and Goods and Services Tax (GST). This means you can enjoy the beauty of our artisanal pieces without any hidden delivery costs.

  • Free Shipping Across India: All orders within India are shipped free of charge.
  • GST Included: Prices displayed on our website already include GST charges.
  • GST Invoicing: For businesses requiring a GSTIN mentioned in the invoice, please provide your GSTIN during the checkout process.

Order Processing and Shipping Times

Your order will typically be processed within 2-3 business days, allowing our team to meticulously package your furniture for safe transit. We partner with India’s leading shipping companies to ensure your furniture arrives promptly and in perfect condition. 

  • Manufacturing Time: 30-45 business days (depending on your ordered product’s availability and your customisation requests if any).
  • Delivery Time: Expect your order to arrive within 7-10 business days after processing.
  • Delivery Coverage: We deliver to over 15,000 pincodes across India.
  • Delivery Updates: While we strive to meet these estimates, unforeseen circumstances like holidays or severe weather may occasionally impact delivery timelines.

Order Tracking

Transparency and convenience are paramount to us. Once your order is shipped, you’ll receive a tracking number via email. Track your order now! You can monitor its progress through our shipping partners’ online tracking portals, accessing detailed updates about its location and estimated arrival time.

Shipping Address Verification

To ensure your order reaches you without any delays, we carefully verify the shipping address provided during checkout. Please double-check that you’ve entered the correct information, including complete address, pincode, and contact details. In the unlikely event of an incorrect address, we’ll reach out to confirm the correct details before proceeding with shipping.

Packaging

At Brown Apricot, we believe your furniture deserves the utmost care during transport. Each item is meticulously packaged using carefully selected, high-quality materials that reflect our commitment to timeless elegance. This includes protective wrapping, sturdy packaging, and appropriate cushioning to safeguard against any damage during transit.

Handling Damaged or Lost Packages

While we take every precaution to ensure your furniture arrives safely, unexpected situations can occur. In the rare event that your package is damaged during shipping or gets lost in transit, please contact our customer support team within 24 to 48 hours of the delivery date. We’ll work diligently with our shipping partners to resolve the issue and ensure you receive a satisfactory resolution, including a replacement or refund, if applicable.

International Shipping

We also cater to customers worldwide! We offer international delivery to over 100 countries via our trusted shipping partners, FedEx and DHL eCommerce. 

If you’re an international customer, please reach out to our customer support team. We’ll gladly guide you through the process and provide you with a personalized quote for your specific needs, including details about any applicable customs duties and taxes, potential shipping restrictions, and estimated delivery times.

Returns and Refunds

We are committed to ensuring your complete satisfaction with your purchase. While each piece is unique and crafted to your specifications, we will gladly consider requests for returns in the event of manufacturing defects or damage during transit. If you have any issues, it’s crucial to contact our customer support team within 24-48 hours of receiving your order. We will then assess your situation and guide you on the best course of action.

Contact Information

Should you have any questions or concerns regarding our shipping policy or require further assistance with your order, please feel free to contact our dedicated customer support team:

  • Phone: +91 8529968499
  • Email: info@brownapricot.com

We’re always happy to help!

Note: All legal disputes are subjected to Jodhpur Jurisdiction only. 

We appreciate you choosing Brown Apricot for your furniture needs. We are committed to providing you with a truly exceptional experience – from the moment you browse our collection to the delivery of your exquisite handcrafted piece.